Programme Manager - Government, Outside IR35, Transformation, Voice Automation, CRM

Role: Programme Manager

Contracting Authority: Government

Contract Length: 3 Months

Location: Essex

IR35: Outside

Pay Rate: Up to £500 per day

Clearance: BPSS

An exciting opportunity has become available with our prestigious client who is a prominent government department. The client is seeking an experienced Programme Manager to join their welcoming team.

The Programme Manager Role:

• Leverage existing extensive experience in successfully delivering similar digital and savings driven programmes to develop and deliver detailed programme plan for delivery of benefits agreed in the Contact Management and Digital business case
• Use findings from the Contact Management and Digital discovery workstream to inform wider Customer Experience Business Case. Work with relevant stakeholders across the organisation to pull together scope, roll out plan and financial case (investment required with associated savings analysis)
• Manage a programme which streamlines and automated end to end processes from customer thought, through demand management and then into a front door which efficiently automates through to council front line services removing middle and back-office resource
• Demonstrable history of savings and implementation delivery
• Deliver work packages for each key programme with consistent and effective approach to stakeholder management across the programme
• Deliver in partnership with Programme Director, SRO, Sponsor and other colleagues as part of the programme team to build alignment and buy in with senior stakeholders in service and elsewhere
• Work collaboratively with contractors as part of an integrated team approach to delivery
• Ability to build credibility and engagement with council wide services manifesting benefits ranging from social care, to place and corporate services
• Deliverable and execution an of integrated change plan across all projects in scope
• Helping services address issues with programme management where required
• Ensure required and relevant communication, engagement, training and OD activities are planned and aligned to the programme plan and milestones
• In partnership with other senior resource, ensure effective planning and prioritisation of work to ensure overall programme delivery with clear benefits for the Council
• Strong financial programme management
• Clear understanding and experience of implementing leading market CRM and VOICEAI products
• Strong corporate data and process interpretation and insight skills to steer investigation into LG service areas of opportunity and challenges services constructively on new ways of working which utilises digital instead of traditional FTE
• Track record of business analyst and customer journey team management experience to transform LG services
• Experience of managing a large CRM procurement and into delivery with UAT and interfacing with other estate systems
• Agile qualified.

What the Programme Manager Will Need:

• Experience with transformation and change
• Experience with Voice Automation and CRM systems
• Leadership & Management of customer facing operations
• Digitisation and automation
• Leadership/Workforce Mobilisation
• Change Management
• Portfolio/Programme Design and Delivery
• Performance Management
• Stakeholder Engagement
• Genuine Transformation
• Organisational Culture
• Shared Services
• Adoption of new technology and ways of working

Minorities, women, LGBTQ+ candidates, and individuals with disabilities are encouraged to apply.

Interviews will take place next week, so please apply immediately to be considered for this exciting contract role or call Bangura Solutions to discuss this role further.