Assistant Director, Data, Digital, Customer Service, Local Authority, London, Hybrid.

Assistant Director, Data, Digital, Customer Service, Local Authority, London, Hybrid.

We have a fantastic long-term opportunity for an Assistant Director inside the Digital and Data space within local authority

Be the strategic voice of the customer: championing customer focus and strategic change to improve customer experience

Strategic leadership of the Digital Product and Delivery functions. Accountable for the development, delivery and ongoing improvement of modern digital services that support a high quality customer experience, enable efficient, joined up service delivery that supports the Council's strategic move to modern, cloud-based digital services. Strategic leadership of the Data and Insight service, maximising the value of our data assets to fully understand the customer experience and inform future decisions about service delivery and strategic direction

Oversee the design and delivery of first-class customer experiences, creating opportunities to deliver outside of current public sector constraints within a budget envelope

Strategic oversight of the evaluation and impact analysis of major digital design options,

Customer services

Usability & accessibility

Product management

Agile delivery

Data architecture

Reporting, analysis and insight

Skills required

Service level management

Information management

Product management

Data management

User experience design

Stakeholder relationship management

Minorities, women, LGBTQ+ candidates, and individuals with disabilities are encouraged to apply.

Interviews will take place next week, so please apply immediately to be considered for this exciting contract role or call Bangura Solutions to discuss this role further.